What we keep about you, and why

When you write to us on WhatsApp or through the form, we receive your name and contact details. We also receive your travel dates, the number of guests and whatever else you choose to tell us about your trip.

If you book, we also need the details that the park and the harbour require: the full name and passport details of each guest. We ask for them in writing, seven days before departure, and we tell you how to send them.

Payments go through the channel you choose: a card payment link, PayPal, Wise, Revolut, QRIS or bank transfer. The payment companies handle your card or account data. We see that a payment arrived and its amount. Not your card number.

We do not ask for anything we cannot explain. If a message asks for more than this, it did not come from us.

The booking team of PT Komodo Explorer Indonesia reads everything you send. We use it for one purpose: to quote, hold and run your trip.

Some details travel further, only as far as the trip needs. The captain and the crew receive your names, the number of guests and any health or diet note you gave us, so they can prepare the boat. The park and the harbour receive the passport details needed for entry and departure permits.

Payment companies receive what they need to process your payment. They have their own privacy rules, and you accept them when you pay through them.

We do not sell your details and we do not pass them to anyone to advertise to you. Where Indonesian law requires us to hand records to an authority, we do so, and we tell you when the law allows it.

You can ask us to correct a detail, to show you what we hold or to delete it. Message us on the main WhatsApp chat or through the form, and say what you want. We reply in writing.

We act on a correction straight away. We act on a deletion unless the law requires us to keep a record, such as proof of a payment or of a permit. Where we must keep something, we keep only that, and we say so.

If you wrote to us and never booked, we can delete your enquiry when you ask, and a short message is enough.

This notice may be updated as our practice changes, and the version on this page is the current one. Questions about it go to the same chat, and the booking terms are on their own page.